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Refund Policy

As the centralized portal for sub-brands, the main website does not directly handle orders or refunds. It only provides guidance and coordination support for sub-brand refund services. Specific refund policies are subject to the policies of each sub-brand.

1. Refund Guidance Process

  1. You can jump to the corresponding sub-site through the main site’s “Sub-Brand Navigation – After-Sales Entrance” to check its refund rules;
  2. If you need assistance, you can contact the main site customer service and provide the “intended sub-brand + refund problem description”. The main site will coordinate the sub-brand after-sales connection.

2. Master Station Coordination Scope

  1. We will assist in forwarding your refund request to the sub-brand’s after-sales department.
  2. We will monitor the sub-brand’s refund processing progress and provide you with timely feedback.
  3. If you disagree with the sub-brand’s refund decision, the main site will assist in communication and mediation (but will not replace the sub-brand’s final decision).

3. Disclaimer

  1. Each sub-brand’s refund application requirements, review criteria, and payment timeline are independently determined by each sub-brand.
  2. The main site assumes no responsibility for refund disputes between you and the sub-brand. The sub-brand will ultimately decide the resolution.

4. Contact Us

Privacy inquiries: 0086-19862475133
Email: [email protected]